Support
Ask a person.
Books are personal — a question about them deserves a reply written by somebody, not a chatbot loop. Send us a message and a person answers it.
Before you write
The questions we hear most
ThumaBooks lives inside the Thuma Express app — install the app and your books are under Books. During early access, register through the button at the top of this page and we will contact you when it opens in your area.
Yes — and they should. You give a named person access with a role that fits: read, capture, approve, manage the chart, close a period. They act for you, not for us, and everything they touch is on the record. The Books Desk in a browser is built for exactly this person.
English, Shona, Ndebele, Swahili and French — the whole product, including every refusal and every watchdog observation, not just the menu labels.
No. ThumaBooks keeps the record and proposes entries; it is not an accountant, bookkeeper, auditor or tax agent, and nothing in it is tax or accounting advice. It is built to be used alongside an accountant, and to make that person's hour with your books count.
Any time, without asking. One tap exports everything in machine-readable form, free on every plan. Your books are yours; that is not a slogan here, it is a button.
Write to support@thumabooks.com — a wrong number in your books is the most important email we can receive. Security matters go to the same address with "security" in the subject and are read first.
Still reading? Just ask.
Two-minute questions welcome. If the answer should have been on this site, we fix the site too.